The Saint-Malo Golf Resort
The Saint Malo Golf Resort is owned by the Raulic Group, an independent, family-owned hotel group founded in 1981 by Serge Raulic, the Founding President, who is now joined by his son Olivier Raulic and his daughter Charlotte Raulic-Bordron—a wonderful family trio that works in perfect harmony and complements one another as they steer this magnificent ship.
François Mourocq, the hotel’s director, and his team are dedicated to welcoming you every day and ensuring you have an unforgettable experience in the heart of a pristine natural setting.
Our Missions
We are committed to a quality-focused approach that places customer satisfaction at the center of everything we do. All our employees are united by a commitment to excellence, quality of service, and strong customer relationships.
Committing to the quality of our relationships with our customers and employees means building loyalty to foster lasting relationships. Bringing joy and well-being to our customers, innovating to optimize our services, and acting in a spirit of sharing and responsibility are all missions to which our employees are committed as they embody the Raulic Group’s values.
Drawing on our experience in the hospitality industry, our Group is also committed to preventive health: eating well, staying active, and sleeping well. We create the optimal conditions to enable our guests to take care of their health in the long term: to return to healthy lifestyle habits, get restful sleep, and thus take care of both their bodies and their minds.
Our Values
Being part of this group means being part of a rich history and culture where human relationships are at the heart of everything we do. It’s about recognizing the value that each person—whether an employee or a customer—brings to the group, and empowering them to take an active role in their own well-being.
Our values give meaning to our actions and guide our daily work, enabling our employees to feel valued and thrive within a long-term vision, and allowing our customers to enjoy unique, high-quality experiences.
Bringing joy and well-being to our customers, innovating to deliver optimized services, and acting in a spirit of sharing and responsibility are all missions to which our employees are committed as they embody the Raulic Group’s values.
We are a wellness company—dedicated to our customers, our employees, and also to the world we live in and its natural resources, which must be preserved.
Competence
Customer satisfaction is what drives us every day. We never compromise on quality. It is through this pursuit of excellence in our services and products that we set ourselves apart.
People at the Heart of What We Do
A value rooted in the company’s history and heritage. It is the combination of each person’s talent, dedication, and passion that makes a customer happy. We work every day to help our employees thrive so that we can succeed together.
The Spirit of Entrepreneurship
Creativity and innovation are in our DNA. Constantly innovating, remaining curious and attentive to our environment and how it evolves, and challenging ourselves every day… This dynamism is rooted in our strong ties to Saint-Malo and Brittany, which contribute to the region’s long-term development.
Respect & Commitment
We are committed to acting with integrity and fostering respect in all our interactions with our customers, suppliers, employees, and partners. We are also committed to a long-term vision and integrate sustainable development and social responsibility into our strategies.
Our Social Commitments
Being part of this group means being part of a rich history and culture where human relationships are at the heart of everything we do. It’s about recognizing the value that each person—whether an employee or a customer—brings to the group, and empowering them to take an active role in their own well-being.
Our values give meaning to our actions and guide our daily work, enabling our employees to feel valued and thrive within a long-term vision, and allowing our customers to enjoy unique, high-quality experiences.
Bringing joy and well-being to our customers, innovating to deliver optimized services, and acting in a spirit of sharing and responsibility are all missions to which our employees are committed as they embody the Raulic Group’s values.
Our Environmental Commitments
Respect for the environment has always been a major concern for us. Recognizing the limits of our resources and the need to play an active role in promoting sustainable development, we take specific actions to contribute to the responsible management of energy, resources, waste, and more.
In 2019, we decided to conduct a detailed assessment of our environmental impacts through an audit in order to develop an effective and sustainable action plan aimed at reducing our environmental footprint.
Working closely with ADEME and with the support of Betterfly Tourism, a Nantes-based firm that helps companies in the tourism sector reduce their environmental impact, we conducted comprehensive audits of our facility in order to
to obtain an environmental label recognized by ADEME that provides a detailed analysis of our environmental performance and thus identifies areas for improvement.
Objectives of the Approach
01
Accurate knowledge of energy consumption and its sources through a comprehensive inventory of equipment, so you can equip yourself with the right tools to take more effective action.
02
Reduce the environmental impacts of our facilities through concrete actions.
03
Reduce our greenhouse gas emissions and those of the people around us (suppliers, partners, customers, and employees).
04
Invest in sustainable operating practices that aim for carbon neutrality and reduced resource consumption.
Method
- April 2020: Launch of the “environmental label” project in collaboration with ADEME and Betterfly Tourism.
- July 2020: On-site audits were conducted based on the 2019 operational data, which is representative of a full year of operations.
- December 2020: Presentation of the findings from Betterfly Tourism’s on-site audits to the operations teams and workshops on priority topics.
- September 2021: Workshops on the progress of the action plan with the operations teams and Betterfly Tourism.
- October 2021: Consolidation of the Group’s results and official awarding of the environmental label with a grade of D for the Saint Malo Golf Resort (on a scale from A to E).
- May 2022 & 2023: workshops on monitoring the action plan.
- July 2024: Revamp of the environmental label, with the Hôtel du Golf receiving a C rating.
The action plan was developed as part of this initiative and will continue to guide our efforts in the years ahead. It lists 86 actions. To date, 54 have been successfully completed.
- Replacement of the Hotel's Heat Pump in 2021
- Enhanced thermal insulation as part of the complete renovation of the guest rooms in 2019
- Cover the pool at night to minimize heat loss
- 100% LED Lighting
- Installation of 90 photovoltaic solar panels in 2024, which will prevent 18.5 metric tons of CO2 emissions per year.
(According to ADEME, a 1°C reduction results in a 7% savings in energy consumption)
Installation of water-saving equipment.
- Flow restrictors on sinks in bedrooms, restrooms, and common areas
- Installing aerators on faucets
- Dual-flush toilets throughout the building
- Replacement of bathtubs with showers as part of the complete renovation of the guest rooms in 2019
- Rainwater Harvesting for Golf Course Irrigation
Reducing the environmental impact of individual in-room amenities
- Replacement of the 30-ml tubes in individual shampoo and shower gel amenities with dispensers, which produce 33 times less plastic than individual containers. The 30-ml body lotion, meanwhile, uses plant-based packaging made from sugarcane residue that is eco-friendly, recyclable, and 100% Made in France.
- Replacing plastic cups and bottles with glass ones.
Collaboration with a Group subsidiary, La Blanchisserie de la Côte d’Emeraude, classified as an ICPE (Installation Classified for Environmental Protection—category 2340)
- In 2013, the company invested in a 40° washing process that reduces gas consumption by two-thirds and water consumption by half.
- The detergent used is phosphate-free, and the wash cycles are eco-labeled.
- Sourcing high-quality products that guarantee the linens will last for 3 years.
- 90% of end-of-life bedding is recycled.
- Delivery trucks are equipped with the Masternaut system, which tracks drivers' routes.
- Drivers trained in eco-driving.
- In-room notice regarding the discontinuation of routine linen replacement.
- Responsible use of linens (0.76 towels per night, 1.63 pillowcases per night, sheets changed every 3 days).
Breakfast Revamp
- Local products: Malo yogurt, Fleurs de Ciel Cancale honey, Sorre apple juice
Homemade products: fruit salad, far breton, cake, jams, salted butter caramel - Display of local products on the breakfast buffet
- Gluten-free products: Bread, madeleines, and chocolate cakes
- Addition of dried fruit, cheese, fresh fruit, and grains during the 4* classification in 2020
Featuring vegetarian dishes (in collaboration with the Solune and Gaia vegetable farms in Le Tronchet)
Replacement of polystyrene containers for fish with reusable plastic crates (20 metric tons of fish Group-wide).
Effective management of fish resources (featuring lesser-known, non-threatened species such as whiting and mullet).
Creating an herb garden in 2023
- Use of eco-labeled plant protection products for golf course maintenance.
- 9 certified cleaning products.
- Bicycles are available for guests, along with suggested routes starting from the hotel.
- 2 electric vehicle charging stations
- Responsible printing of sales brochures produced in western France at a printing facility that is accessible to people with disabilities (80% of its staff have disabilities). The paper used carries both the FSC and PEFC certifications, guaranteeing that it is made from wood sourced from “sustainable” forest management.
- Implementation of a digital welcome guide for customers (replacing the paper guide).
- Digitization of invoices at checkout.
Waste Sorting:
- Plastic, cardboard, and paper on site.
- Glass return through our supplier, Boissons 2000.
- Oleovia's Collection of Used Cooking Oil
- This site is located in the Mirloup Nature Reserve, which has been designated a Natura 2000 site since 2005.
- Setting up beehives and harvesting honey for breakfast.
View all the initiatives undertaken by the Raulic Group by downloading the Sustainability Report.